Cancellation & Refund Policy

At Sandhu Heritage, we strive to provide the highest quality natural and traditional products. Your satisfaction is important to us, and we aim to make the ordering process smooth and transparent.

Orders can be cancelled within 12 hours of placing them, provided they have not yet been processed or dispatched. Once an order has been shipped, cancellations will no longer be possible. To request a cancellation, please contact our customer support team as soon as possible through our website with your order details.

Due to the perishable and consumable nature of our products, we do not accept returns once items have been delivered. However, if you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery. You may be required to share clear photographs and order details to help us review your request.

If your claim is approved, we may offer a replacement, store credit, or refund at our discretion. Approved refunds will be processed through the original payment method and may take 5–7 business days to reflect, depending on your bank or payment provider.

For any questions regarding cancellations or refunds, please contact us through our website.